Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when you place orders, though this is handled securely by our payment partners.

For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery times, and budget considerations. This helps us tailor our service to your organizational needs.

Our website automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure your satisfaction.

• Processing and completing your flower orders and gift arrangements
• Communicating about order status and delivery timing
• Providing customer support and addressing your inquiries
• Improving our services based on your feedback and preferences
• Sending relevant updates about our offerings (with your consent)
• Maintaining records for business and legal compliance purposes

We also use aggregated, non-personal data to understand market trends and enhance our operations. For example, we might study which arrangements are most popular across seasons to better plan our inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data stays within our business ecosystem and is shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers who help us deliver our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations applicable to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and deploy multiple layers of protection. Our systems use encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures safeguard our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems — this data is handled by certified payment processors who specialize in secure transactions.

While we maintain strong security measures, no system is entirely immune to risk. We continuously monitor and update our practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal information. You may request access to the data we hold, request corrections to inaccuracies, or ask us to delete your data when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as needed for business purposes and legal requirements. Order records are typically kept for accounting and warranty needs, while marketing preferences remain in place until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember your preferences and enable certain features.

Essential cookies are necessary for the site to function properly — they enable basic features like page navigation and secure access. These cookies do not collect personally identifiable information and are activated automatically when you use our site.

We employ analytics cookies to learn how visitors interact with our site. This helps us identify popular content, optimize performance, and improve user experience. This data is aggregated and does not identify individuals.

You can adjust cookie preferences through your browser settings. Note that disabling certain cookies may affect some site features and your overall experience.

Business Transfers and Changes

If Crest Forge Market undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We will notify you of any such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure that your personal data is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will inform you via email or by posting a notice on our site before the changes take effect.

Minor updates for clarity or administrative adjustments may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the matter promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some service providers may handle data internationally. When this happens, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those governing business operations, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital ecosystem.